Frequently asked questions

No. An order needs only your name, a phone number that is answered and the delivery address, given at the checkout. The receipt goes to the email you give, if you give one. Accounts are not open yet.

1. You put a garment, its colour and its size in the bag.
2. At the checkout you give the delivery details and choose how to pay.
3. You then review the order: every line with its quantity and price, the delivery details, the payment method, the delivery charge and the total. You can change any of it before you confirm.
4. You place the order with the Confirm order button. Nothing is sent to Morela before you press it.
5. We call the number you gave within one working day to confirm the order. The contract exists when we confirm it on that call. If a colour or a size can no longer be made, we say so on the call, nothing is owed, and anything already paid is returned by bank transfer within seven days.

You may cancel an order at no cost until it is confirmed on the call: say so on the call, or write to [email protected] with the order code. After the confirmation the garment is cut for you and the order can no longer be cancelled. The returns policy still applies when it arrives.

Every price is shown in Vietnamese đồng.

The price shown is the price you pay. It includes any tax due, and delivery within Vietnam is free. No charge is added after the order.

The price of each garment is set with the first run and is shown on its page before it can be ordered.

Conditions and limits

Delivery is within Vietnam. A single garment can be shipped abroad: write first to [email protected] and the cost is quoted before the order is confirmed.

Each garment is made to order. The making time is set with the first run and is shown on the garment's page.

Up to three of one garment in one colour and size in an order. For more, write first.

Availability is by colour and size, and is shown on each garment's page. This site sells to adults.

Promotions

There are no promotions and no discounts, in any season. If that ever changes, the terms of the promotion are shown before you order.

Morela is a made-to-order house in Hồ Chí Minh City. Its registered details are listed here; the list is completed when the business is registered in Vietnam.

Trading as

Morela

Email

[email protected]

Data requests

[email protected]

Your rights and duties

You give true delivery details and a phone number that is answered.

You pay in the way you chose, within the time the payment policy gives.

You may return a garment under the returns policy, and complain under the contact and complaints page. Nothing here reduces your rights under Vietnam's Law on Protection of Consumers' Rights.

Morela's rights and duties

Morela makes and delivers the garment you ordered, in the colour and size you chose, as described on its page, within the time stated.

Morela keeps your details under the privacy policy and uses them for the order only.

Morela may refuse an order that cannot be made or delivered. It says so on the call and returns anything paid.

Morela answers complaints within the times on the contact and complaints page.

These terms apply to every order placed on morela.vn. Read them before you order. By placing an order you agree to them and to the payment, shipping and returns policies.

Governing law

These terms are governed by the law of Vietnam. A dispute is raised first as a complaint, under the contact and complaints page. If it is not settled there, it goes to the competent court in Vietnam.

Changes to these terms

When these terms change, this page changes first and the date below with it. An order is governed by the version in force on the day it was placed; the receipt names that version.

Two ways to pay: bank transfer, or cash on delivery with a deposit. No card, no e-wallet.

Bank transfer

Pay the total now by bank transfer. The checkout shows a VietQR code with the amount and the order code filled in. Scan it in your banking app, or type in the bank, the account number and the transfer note it shows.

The account is in the name of the registered business. The account holder shown at the checkout is the name your banking app shows before you confirm the transfer.

Keep the transfer note as it is. It is how the payment is matched to your order.

The garment is made once the transfer has arrived. If no transfer arrives within three days of the confirmation call, the order lapses and nothing is owed.

Cash on delivery

Pay the courier in cash when the garment arrives, anywhere in Vietnam the courier delivers.

A deposit of 500,000 VND is paid now by VietQR, the same way as a bank transfer, and the rest is paid to the courier. The deposit is part of the price, not a charge on top of it.

The deposit is returned in full when Morela cannot make or deliver the order, and when a garment is returned under the returns policy. If the parcel is refused at the door for a reason the returns policy does not cover, the deposit covers the courier's costs and is not returned.

What is never asked

No card, no e-wallet, no instalments. Morela never asks for your banking password or a one-time code, by phone or by email.

We call the number you gave within one working day of the order to confirm it. By bank transfer, the garment is made once the transfer has arrived. By cash on delivery, once the deposit has arrived.

Checking a payment before you make it

Before you pay, the checkout shows the amount, the bank, the account number, the account holder and the transfer note, and each can be copied. The receipt email repeats them. Every transfer is recorded against its order code.

A refund is made by bank transfer to the account the payment came from, within seven days of the day it is agreed: when an order is cancelled before it is made, when Morela cannot make or deliver it, or when a returned garment has arrived and been checked.

Cash paid to the courier is refunded by transfer to the account you name. There is no refund in cash.

Sold in Vietnam.

Shipped from Hồ Chí Minh City.

Where we deliver

Everywhere in Vietnam the courier delivers. A single garment can be shipped abroad: write first to [email protected] and the cost is quoted before the order is confirmed.

Carrier

Every order is delivered by a courier. The courier is set with the first run and is named here.

Delivery within Vietnam is free. The checkout shows a delivery line before you confirm, and no charge is added after the order.

Time

Each garment is made to order. The making time is set with the first run and is shown on the garment's page before you order.

Once the parcel leaves Hồ Chí Minh City: one to two working days within the city, three to five working days elsewhere in Vietnam.

Tracking

When the parcel leaves, the courier's tracking code is sent to the email you gave, or read to you by phone if you gave none.

Yes, until the parcel leaves. Say so on the confirmation call, or write to [email protected] with the order code and the new address.

Once the parcel has left, it is delivered to the address it was given. Write to us and we ask the courier, but a change cannot be promised.

Yes. The price shown is the price you pay: it includes any tax due, and delivery within Vietnam is free.

A single garment shipped abroad is quoted with its shipping before the order is confirmed. Any duty or tax charged by the destination country is paid by you on arrival.

You may open the parcel and check the garment with the courier present, before you pay the courier. Trying it on is not part of the check.

If the garment is not what you ordered or is damaged, refuse the parcel and write to us with the order code. The returns policy says what happens next.

A garment can be returned within seven days of delivery, for any reason, if it is unworn and complete. Here is how.

When a garment can be returned

Within seven days of the day it was delivered.

Unworn, unwashed and unaltered, with its tags on and in its box.

Each garment is made to order in your colour and size. That does not shorten the seven days: a return for a change of mind is accepted within them.

A fault in the making, or a garment that is not what you ordered, can be returned within thirty days of delivery.

What cannot be returned

A garment that has been worn, washed or altered, or that comes back without its tags or its box. A garment sent back after the seven days, unless it is faulty.

1. Write to [email protected] with the order code, and say whether you want a refund or another size.
2. We reply within one working day with the return address and the courier to use. The return address is the house's address, listed at the foot of every page.
3. Send the garment back within seven days of that reply, in its box, with the order code inside.
4. When it arrives we check it and write to you within three working days.

Who pays the return shipping

When the garment is faulty or not what you ordered: Morela pays, and arranges the courier to collect it from you.

When you change your mind: you pay the return shipping and send it with the courier we name.

The full price is refunded by bank transfer to the account the payment came from, within seven days of the garment arriving and being checked. Cash paid to the courier is refunded by transfer to the account you name.

Another size

An exchange is a return and a new garment made to order in the other size. Say so when you write. The new one is made when the returned garment has arrived, and nothing more is charged.

A fault in the making found after the thirty days is still Morela's, for a year from delivery. Write to [email protected] with the order code and a photograph. The garment is repaired or, when it cannot be, replaced, and it is collected and returned at Morela's cost.

Wear, washing and accidents are not faults, but a repair can often be made. Write, and the cost is quoted before any work.

Write to [email protected] at any hour. A person answers within one working day.

The steps of a complaint, the times, and what you can do if it is not settled are on the contact and complaints page.