Contact and complaints
Write to [email protected] at any hour. A person answers within one working day.
For anything about your data, write to [email protected] from the address or number you gave.
The seller's details
The phone number and the postal address are listed here once the business is registered in Vietnam. The same details are at the foot of every page.
- Trading as
- Morela
- [email protected]
- Data requests
- [email protected]
To make a complaint
- Write to [email protected] with the order code, what happened and what you want done. A photograph helps when a garment is at fault.
- You get a first reply within one working day.
- We look into it and answer within seven working days. If it takes longer, we say why and when.
- The answer says what is done: a repair, a replacement, a return and refund, or the reason a claim is not accepted.
If that does not settle it
You may take the complaint to the Vietnam Competition Commission, the consumer protection authority, or to the Department of Industry and Trade of Hồ Chí Minh City, or to a court in Vietnam.
When the site's notice to the Ministry of Industry and Trade is confirmed, a complaint about it can also be lodged through the Ministry's e-commerce management system, and the confirmation is shown at the foot of every page.
Complaints about your data
Write first to [email protected]. The steps and the times are the same. The privacy page says what is held, how to have it corrected or removed, and which authority you may complain to.
Version of 20 September 2026